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How working with Steele Solutions actually goes
The five-step flow
Send a statement → read the audit → decide → onboard → stay in touch. Most engagements complete the audit-to-live cycle in 10 business days. The audit step is free and carries no obligation.
1.Send the statement
Email your most recent merchant processor statement to steelesolutions4u@gmail.com. PDF preferred, phone photo is fine. Redact the account number if you prefer — we can do the audit with just the line items.
2.Read the audit
Within two business days we mail back a written, line-by-line audit. Every fee identified. Every markup labeled. The math shows where Steele Solutions can save you money — or whether your current processor is actually pricing you fairly.
3.Decide
If the audit shows real savings, we schedule a short call to walk through options. If not, the audit is yours to keep and you go back to your day. No follow-up sales push.
4.Onboard
If you switch, Kim coordinates the cutover. Equipment arrives. Documentation goes through. Go-live is scheduled with zero customer-visible downtime. Typical end-to-end timeline is 5-10 business days from signed agreement to live.
5.Stay in touch
After go-live, you call Jim or Kim directly for any question. No 1-800 line. No rotating reps. Same family for the life of the account.
What each step looks like up close
The five steps look simple on paper. Here is what each one is actually doing under the hood.
Step 1 deeper: what makes a "good" statement to audit
Your most recent month is the most accurate. Earlier months still show structural pricing but may miss recent rate changes. We need every page — the summary page alone doesn't show the fee breakdowns. PDFs are preferred because they preserve the line spacing; phone photos work as long as every line is legible.
Step 2 deeper: what the audit report includes
- Your current effective rate calculated from total cost over total card volume.
- The same volume re-priced on interchange-plus across two or three processor options.
- A plain-English explanation of each fee you are currently being charged.
- An honest "switch or stay" recommendation.
Step 3 deeper: deciding
If the audit shows real savings, we set a 20-minute call to walk through processor options. The differences between processors at the same price point are real but usually small — reliability, terminal options, integration availability, support quality. We help pick the best fit; you sign the agreement.
Step 4 deeper: the cutover
Most cutovers happen on a Wednesday or Thursday morning. The old processor terminal stops accepting at the same moment the new one comes online. Customer-visible downtime is zero in the typical case. Recurring billing tokens, if any, are migrated in advance and tested before cutover. We are on call during the first 24 hours after go-live for any issue.
Step 5 deeper: what "stay in touch" means in practice
- You call Jim or Kim directly. No 1-800 line. No rotating reps.
- We do an annual statement review (30 minutes) to make sure pricing hasn't drifted.
- We are your point of contact for chargeback questions, terminal issues, statement questions, equipment swaps.
- If your business expands, we add lines (lending, ATM, CSSI) without restarting the relationship.
Free statement audit. No obligation.
Email your most recent merchant processor statement to steelesolutions4u@gmail.com. We mail back a written, line-by-line audit within two business days. Free, even if you do not switch.